Where are you based?
Welby are located in the United Kingdom, in Hamilton (just south of Glasgow, Scotland).
What is your production lead time?
Our lead time usually varies between two and eight weeks, depending upon availibilty of components (containers, labels, cartons, raw materials) and the size of the order. We aim to turn around orders as quickly as we can, and pride ourselves on our excellent service. Our team will keep you up-to-date throughout the progress of your order.
Do you offer samples?
We do offer samples, but only after taking some time to completely understand your requirements. Sample are provided for evaluation purposes only.
Can I use my own formulations?
Welby have an established database of tried and tested formulations – all proven to be successful in the marketplace. We can discuss your own formulations with you during the enquiry process.
Do you design and print labels?
We do not print labels, but can introduce you to our trusted label suppliers who understand our technical requirements. They use label materials that are suitable for your marketplace and can also offer label design services. We will apply your provided labels to the finished products using our dedicated labelling machines. Our team will assist you with the content of your labels to ensure they comply with the latest regulatory guidance and legislation.
Do you design and supply product cartons?
We do not design or supply product cartons, but can put you in touch with our trusted suppliers.
Do you supply shipping cartons?
We carry a large range of shipping cartons that are suitable for tramsporting these types of products. If you have a specific requirement, we can work with you to get them supplied from a local box maker.
Do you provide barcodes?
Barcodes are supplied by GS1 – an organisation who provide and monitor the use of them. Please contact them directly if you require barcodes for your products: https://www.gs1uk.org/
What locations do you work with?
We supply companies in the United Kingdom and abroad. We have access to worldwide logistics companies and have 30 years experience working with customers from all over the world.
Is your service confidential?
Yes. All enquiries are dealt with in the strictest confidence.
Can we visit your premises?
Due to the nature of the confidential services we offer, we do not allow visits to our manufacturing processes. However, we are in the process of creating a visitors area within the same location that will allow us to meet with customers (late 2025) while allowing us to protect the identity of our other clients. Until then we are happy to meet with customers near to our premises, or at their own locations if feasible.
What are your opening hours?
We are open:
Monday to Thursday, 8.30am to 5pm
Friday, 8.30am to 4pm